The Thomas Cook Claims Site

In November 2021, the Liquidator and the Special Managers from both AlixPartners and Interpath (together, the Officeholders), launched the Thomas Cook Claims Site (the Claims Site), which can be accessed here http://www.ThomasCookUKLiquidations.com.

The Officeholders have set up the Claims Site to allow creditors to add details of their claims, respond to queries from the Officeholders (if any) during the review of their claims, and also check for updates on the status of their claims.

Making a claim

If you have previously submitted a claim to the Special Managers by email or post, or would like to make a new claim, please access the General Creditor and Dividend Info tab here.

Distribution information

The Official Receiver and the Special Managers are continuing to take steps to realise the assets of certain of the companies. Once that process is finalised it will be possible to form a final view of whether, for each of the companies, it is possible that a dividend may be paid.

The latest information regarding distribution prospects for each of the companies is available for viewing on the Liquidators' Reports and Notices page on the AlixPartners Creditor Portal.

Given the size and complexity of the group affairs, the Special Managers are unable to confirm the likely timing of any distributions. Please also note that if there are any funds available to distribute to unsecured creditors you will not be paid in full and any dividend will be made on a pence in the pound basis.

Types of claims that are likely to be most relevant for customers

The Thomas Cook UK liquidation companies provided multiple services and products to their former customers including packaged holidays, standalone flights, and gift cards.

Further detailed information with guidance on the types of claims that are likely to be most relevant for customers is available in the “Information for Creditors” tab at the bottom of the homepage of the Claims Site.

Further information for customers

The Civil Aviation Authority (CAA), with assistance from the Special Managers, completed the repatriation of all Thomas Cook customers. For any further guidance in respect of any compensation claim you may have, please visit the CAA designated website at www.caa.co.uk.

Since the appointment of the Official Receiver as Liquidator, various stakeholders including customers have been able to make a claim for compensation with the CAA.

The government have setup a designated web page to assist with stakeholder queries, this can be found here: https://www.gov.uk/government/news/thomas-cook-information-for-customers-employees-creditors-and-shareholders.

Notice to customers regarding credit and debit cards
 
If you paid a deposit or paid for goods or services by credit or debit card and the goods or services were not received, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this may apply to you. Further information including on time limits that apply is available from the UK Cards Association here.

Useful Links

Download a Proof of Debt form.

For further information relating to the Liquidation process please download Creditors Guide to Liquidations.